Paid but your balance has not changed? Open Deposits in your account. It shows each request, including those still waiting for payment or confirmation.
Step by step
- Open Wallet and check the balance in the deposit currency.
- Open Deposits in your account and find the request by method, amount and date.
- Open its details to see the status, request code and amount credited to each balance.
- If the request can still be paid, use Continue paying to reopen its charge.
- If you paid but nothing was credited, contact support with the code and receipt.
Important points
- A Pix payment reaches your balance after bank confirmation. Crypto waits for network confirmations.
- An expired or abandoned charge does not offer the option to continue paying.
- A deposit may credit both your main and bonus balances; the details show each part.
- If the request was refused before a charge was created, there may be no request to track.
- Never send your password or access code when asking for help.
Common problems
Check its status in Deposits and wait for confirmation. If it never arrives, give support the code and payment receipt.
The charge expired before confirmation. Contact support with the receipt and payment time so the team can investigate.
Check the currency and date. If creation was refused before the charge, read the message shown on the screen. If you paid, ask for help with the receipt.
See also
- How to make a deposit with PixEnter an amount, generate the Pix code and pay in your banking app to top up your balance.
- How to deposit with cryptocurrencyPick the currency and network, generate the address and send the amount to top up.
- How to read your transaction statementReview account movements by origin, currency and period, with details for each one.