You control marketing by topic and by channel, inside your account or through a link in the footer of the messages themselves. Essential account notices are not part of that choice and keep arriving.
Step by step
- Sign in and open Preferences.
- Find the communication section.
- Use the master switch to turn all marketing on or off at once.
- With marketing on, choose the topics you care about.
- Choose the channels you accept as well.
- Every change is saved right away, with no confirm button.
Important points
With it off, topics and channels look dimmed and cannot be changed. Turning it back on restores exactly your previous choices, because they stay stored.
Promotions and campaigns, rewards and benefits, games and product news. Turning one topic off does not turn the others off.
Email, notices kept inside the site, and messages that appear over the screen. A message only goes out when the topic and the channel are on.
The link is signed and belongs to one account only. It carries the same configuration that exists inside the account and writes to the same record, so a choice made from the inbox and one made on the site can never disagree.
Unsubscribing through the link does not erase your topic and channel choices; it turns all marketing off and stores the date. Turning it back on inside the account restores what was configured.
Security, money movement, support replies and player protection are messages you cannot lose. They never meet consent, topic, channel, cap or quiet hours.
The screen says so when your mailbox has not been confirmed yet. Until then, promotions by email do not go out, even with every switch on.
A promotion that would land in the middle of the night is deferred, not dropped, and comes back in the next window. There is also a ceiling per channel each day and each week.
The account keeps yours when it knows it; when it does not, it uses the brand's. That is why the quiet window may not match your device clock while travelling.
When the provider refuses the messages or marks them as unwanted, the address is suppressed and marketing by email stops, regardless of the switches. Fixing that goes through support.
Common problems
Check whether what arrives really is a promotion. Security, withdrawal, ticket and player protection are not marketing and do not stop.
Check the master switch, the matching channel and your email confirmation. Any one of the three being off is enough for the message not to go out.
The link address was cut or altered along the way. Copy the whole link from the message, or sign in and adjust it there.
Sign in, open Preferences and turn the master switch back on. Your topics and channels are still as they were.
The error notice stays visible and the switches do not show up, so you are not given the impression that a configuration was saved. Try the same link again, or sign in.
The screen shows the error and keeps the previous state, without inventing a value. Tap the switch again.
There is a ceiling per day and per week for promotional messages. After it, the next ones wait for the following window.
See also
- Nickname, privacy and account preferencesChoose your nickname, decide what your public profile shows and adjust what you receive.
- How site notifications workUse the bell to see your notices, mark them as read and understand what controls what shows up there.
- Confirming and changing your account emailRequest the confirmation link, verify the address and change your email when you need to.
- How to change the email on your accountRequest the change in Security, confirm through the link sent to the new address and see what changes afterwards.