Before your first withdrawal, your account has to be in order. When something is missing, the withdrawal screen does not go silent. It lists each reason in plain words and, whenever there is a direct path, gives you a button that takes you to the fix.
Step by step
Clearing a withdrawal blocker starts on the withdrawal screen itself.
- Open Wallet and tap Withdraw.
- Read the notices under Withdrawal unavailable right now, if they appear.
- Tap the button in the notice to go straight to the screen that resolves it.
- Confirm your account email, when that is the notice.
- Complete your profile with name, document and date of birth, when that is the notice.
- Go back to your wallet and open the withdrawal again.
Important points
- Every reason appears separately, with what is missing and what to do, instead of one generic error.
- A confirmed email is mandatory before you can withdraw.
- A bonus with pending rollover holds the withdrawal until you meet the required wagering or give the bonus up.
- Demo accounts cannot withdraw, because their balance exists only for testing.
- A block placed by the team can only be cleared by support.
The check compares the accumulated amount against that currency's target. With no open target in that currency, the reason does not apply.
Each has its own message and its own path. Solving one does not solve the other.
Common problems
Tap Complete profile, fill in your name, document and date of birth, and save. Those details identify who receives the money, so they are required before any payout.
Tap Verify email and follow the link sent to your inbox. Without a confirmed email, the withdrawal request is not created.
It means you have an active bonus whose wagering requirement has not been met. The screen shows the progress and how much is still left to wager. You can also give the bonus up to release the withdrawal.
That block is manual and no screen can clear it. Contact support to find out the reason and what is needed to release it.
Payouts go out from the currency that has a payment rail configured. Tap the button in the notice to switch to that currency, then open the withdrawal again.
Pix only serves accounts in Brazil. If your profile country is another one, use a crypto withdrawal when it is enabled for you.
Without configured limits, that currency does not accept withdrawals. Switch your active currency to one that does, or contact support.
Check whether the target you met is the one for the withdrawal's currency, and whether another refusal is in play, such as an incomplete profile.
See also
- How to make a withdrawal with PixOpen the withdrawal in your wallet, enter amount and Pix key, review and confirm.
- Withdrawal limits and how much you can withdrawThe withdrawal screen shows what is available, the minimum, the maximum and today's ceiling.
- How to track a withdrawal and understand its statusCheck the withdrawing balance in Wallet and the request status in Withdrawals.