A scratchcard is a prize already drawn that waits for you to reveal it. They live on the Scratchcard page, inside promotions, gathered in an inventory. You pick a card and tap scratch to find out what came up, and the result was already decided before you touched it.
Step by step
- Open Scratchcard in the promotions menu.
- Look at the inventory and pick an available card.
- Check the list of possible prizes in that campaign.
- Tap scratch and reveal.
- Read the result and the proof block that comes with it.
- Check the prize in the rewards area of your account.
Important points
They arrive as a reward from missions and other promotions of the house. The mission card states how many will be granted. You do not buy a scratchcard: it shows up in the inventory when it is granted.
Every card appears as available, revealed or expired. The available ones are the cards you can still scratch, and the screen highlights the first of them.
The list of possible prizes shows what can come up in that campaign. There is also a no prize outcome, and it is as legitimate as the others.
When it enters the inventory, a scratchcard keeps the prize table, odds and values in force at that moment. Changing the campaign later does not alter an already granted card.
When a scratchcard pays, the amount lands as bonus in your account, under the rules of that promotion. The rewards area shows where it landed and what is left to release it.
Before you scratch, showing the seed would give the result away, so the proof only appears afterwards. Once the card is revealed, the block carries the commitment and the seed for you to verify.
The card reveals the prize, and the revealed prize has its own validity to be taken. The two deadlines are configured separately.
A card in your list can expire before being scratched. The list shows the validity next to the item.
If the required limit is unavailable, the revealed prize waits with its clock paused. The deadline resumes when taking it can continue, while the original value stays intact.
The seeds are generated and published beforehand, and every card consumes one position, which makes the result auditable afterwards.
Common problems
No scratchcard campaign is active on this brand right now. Check the other promotions, such as missions and the wheel.
Scratchcards are granted as a reward, mostly through missions. Complete missions that offer a scratchcard as their prize and it appears here.
The window to reveal that card is over and it can no longer be scratched. Reveal your cards as soon as they show up in the inventory.
Its result already exists. Refresh the page and open the same card to see what came up.
It is. A no prize outcome is part of the campaign, and it is drawn with the same verifiable protocol as the prizes.
Open the rewards area and look at the bonus block, because that is where the prize lands. If it is nowhere to be found, open a ticket with the time of the reveal.
The error notice carries a retry button. If the error persists, open a support ticket.
Check whether the prize is still within its validity to be taken. Scratching reveals it, and taking it is the next step.