Creating an account at JoiaX starts on the home screen. The sign-up form opens on top of the page and asks for a contact, a display name, a password and your acceptance of the terms of use.
Step by step
The same sign-up form opens from any page on the site.
- Open the home screen and choose to create an account.
- Enter the email address or the phone number the form asks for.
- Choose how you want to be called. Some brands ask for a nickname right here.
- Create a password with at least eight characters.
- If the brand accepts a coupon at sign-up, enter the code in the coupon field. It is optional.
- Tick the box accepting the terms of use and the privacy policy.
- Confirm to create the account.
Important points
Each brand picks which contact it uses. The form shows the field that applies to you, and there is no hidden field for the other one. If it asks for a phone number, use one you can receive messages on.
Shorter passwords are rejected before the form is sent. Use a password you do not reuse on other sites.
The box for the terms of use and the privacy policy is part of the form. Without it ticked, the create account button will not complete.
Above the form you will find the methods the brand has enabled: continue with Google, sign in with a code sent by email, or connect a wallet. On those paths you do not pick a password during sign-up, and you can create one later under Security.
The suggestion comes from where you connect, and it is only a suggestion. When the place you connect from does not match an accepted country, the field falls back to the brand default.
When the brand accepts a coupon there, the field appears below the password, with a check control that shows what that code pays. A gift coupon lands right away, and the bonus is already there on your first sign-in. A coupon that depends on a deposit is kept and applies by itself on your first deposit; until then it shows in your profile, with the option to discard it.
If the code does not exist, has run out or is not valid for you, the account is created all the same and the coupon simply does not land. Check the code before you confirm so you do not lose the promotion.
Password, email code, Google and wallet only appear when the brand has released them. A method that exists but is not configured shows up as unavailable, not as a button that fails.
That check happens at sign up and again when you complete your profile, with a message naming the conflicting field.
Common problems
That address has already been used. Try signing in with it, and use password recovery if you cannot remember the password. If you do not recognise the account, open a support ticket.
Phone numbers are unique per account too. Sign in with that number instead of creating a second account, or use another number of your own.
The form needs at least one valid contact so your account can be recovered later. Fill in the field the screen shows and try again.
Yes. At times the site asks for a quick verification before sending the form. Solve it on the same screen and confirm again. If it fails, use the retry option next to the notice.
The screen shows a notice with a retry button. Use that button first. If the problem continues, reload the page and check your connection.
Repeated attempts are rate limited to protect everyone. Wait a little and try once more, without resending the form several times in a row.
Just pick the right country in the field. The initial suggestion comes from where you connect and is not a decision.
It depends on the brand. When the method exists but is not configured, the screen shows an unavailable notice instead of a button.