When a game does not load, its area shows a notice with the reason and an action button. Each notice means something different, and in almost all of them the bet was never placed. This article translates the most common notices and what to do about each one.
Step by step
- Read the title of the notice shown in place of the game.
- Use the button the screen itself offers, such as try again or play in this tab.
- If the button takes you back, pick another game in the catalog.
- If the same game keeps failing, write down the time and the game name.
- Open a support ticket with that information.
Important points
On opening failures the message says the bet was not placed, because the session with the studio never came to exist. In those cases your balance is untouched.
A game unavailable notice is about the catalog. A self exclusion notice or a sign in again notice is about your account, and the fix lives in the account area, not in switching games.
The try again button creates a fresh opening instead of repeating the previous one. It does not duplicate a bet or charge you twice.
The notice appears when the same game is already open somewhere else. Taking the session over in the current tab closes the previous one and frees the game.
If the provider did not confirm the opening, the attempt is flagged and resolved afterwards, releasing whatever was held. Waiting and trying again is usually enough.
When the game does not accept your active currency and there is no valid rate to convert with, the game does not open. Switching your active currency solves it.
Common problems
The game area keeps the loading animation while the studio answers. Wait a few moments, leave with the back arrow and open the game again; if it stays slow, try another network or another browser.
That game is not released on this brand, either because it left the catalog or because the address is wrong. Use the button to see the catalog and pick another game.
There is one session per game. Tap play in this tab to bring the session where you are, and the other tab stops being valid.
You resumed the same game somewhere else and the session followed you there. If you want to play here, use the play in this tab button.
The previous request is still in flight with the studio. Wait a moment and ask again, without reloading the page several times in a row.
The previous attempt was already used and cannot be reused. Tap try again and the game opens under a new attempt.
Some time has passed since your last action, and for safety the session has to be confirmed. Sign in again and the game opens normally.
The studio answered with an address the platform cannot display, so the opening was cancelled and no bet was placed. Try again and, if the same game repeats the error, open a ticket naming it.
An old tab or another device may still hold the session open. Use the option to take the session over here.
The opening became uncertain and is reconciled. Wait and check the statement; if the amount does not come back, open a ticket with the time.