Free spins are rounds paid by the house on a specific game. They are listed in Rewards, in the free spins section, with the amount available, the game they work on and the validity. There is nothing to activate: open the game named there and spin.
Step by step
- Sign in and open Rewards.
- Go to the free spins section.
- Read which game or provider the prize covers.
- Open the catalog and tick the free spins filter.
- Open the game and check the spins badge in the bottom bar.
- Spin as usual and the free spins are used first.
Important points
A spin prize can cover any game, the games of one provider or a specific list of games. The prize card tells you which case it is, and the catalog filter shows only the games where your spins work.
It shows spins used and spins available, the value of each spin, where the winnings go and the validity. When a spin is being played right at that moment, it appears as a spin in use.
Each prize sets the destination of what you win. When the winnings go to bonus balance, they arrive with their own rollover, calculated on the amount won, and the card says so.
Nobody has to use the spins, but once the validity passes they are gone. Closed prizes stay listed below, marked as used, expired or cancelled.
A free spin is a round on a catalog game. The prize wheel spin is a different thing and lives on the promotions page.
A prize can cover the whole catalog and still carry a list of games or providers that are out. On those, the spin does not work, even with a wide scope.
When two prizes cover the same game, the site consumes the one that expires sooner. If both expire at the same instant, the older one goes first. You do not choose, and that is how no prize is lost to its deadline.
While a round is in progress, that spin is reserved. The card separates used, reserved and available, which is why the available number can be lower than the plain subtraction between total and used.
Every provider declares how many spins it can turn on at once. You lose nothing: what is left stays in the prize for the next activation.
In that case the prize stays intact and the spin has to be used on a game from a compatible provider.
When the prize sends the winnings to bonus balance, the target is the amount won times that prize's multiplier. A prize that pays into real balance never carries rollover.
Common problems
Open the free spins section to see the game named there, then open that game from the catalog. On the games page, the free spins filter leaves only the games where your prize works.
Check that the game is inside the scope of the prize, because a spin only works where the prize says. If it is right and the badge is missing from the bottom bar, leave and open the game again.
Some games require the bet to match the value set by the prize before consuming a spin. Check the value per spin on the card and adjust the bet inside the game.
No. The validity is part of the prize rules, and the card shows the date it expired.
Look at the card to see where the winnings go, because bonus balance and real balance appear in different places. If they went to bonus, they stay tied to rollover until it is released.
The error notice carries a retry button. If the error persists, open a support ticket with the time it happened.
That prize probably carries a list of exclusions, and it beats the general coverage. Pick another game inside the scope.
The choice is automatic and uses the one expiring first, precisely so you do not lose a prize to its deadline.
Check whether a spin is reserved in a round in progress. Reserved ones only count again once the round closes.