Terms and policies

Personal information. Any information that identifies you or can be linked to your account, such as your name, email, document, IP address or betting history.

Visitor. Someone browsing the platform without being signed in to an account.

Player. Someone who has an account on the platform.

Team. The people who run the platform: support, payment review, security and promotions.

Partner. An external service that helps the platform work, such as a game provider or a payment method.

It applies from your first visit: pages opened before sign up already use necessary cookies and keep your cookie choice and your answer to the age check.

When you create an account, the sign up information is handled as described here, and the cookie choice you made as a visitor moves to your account.

It keeps applying while the account exists and for the retention periods described under Retention and security.

Your password, which is never stored in plain text. The sign in methods you connect, such as a Google account and the public address of a crypto wallet.

The sessions open on each device, the date and time of each sign in, password and email changes, and the connection and disconnection of sign in methods.

Failed access attempts, so that new attempts can be paused when there is abuse.

The amounts and currencies of your deposits and withdrawals, the payment method used and the status of each transaction.

The Pix destination keys for your withdrawals and the addresses and networks of the wallets that receive crypto withdrawals.

The information returned by payment methods, such as confirmation, amount actually received, reversal and return.

We do not store bank passwords or your wallet's recovery phrase. Pix payments are made in your bank app.

Language, active currency and display currency. Profile visibility and nickname.

Communication choices, by topic and by channel. Cookie choices, with the version of this policy they were made under.

Responsible gaming settings: limits, reminders, session time, breaks and self-exclusions, including the optional reason you write when requesting a protection.

The messages, categories and files you send in support tickets, and the team's replies.

If you mark a ticket as resolved or answer a question from the team about the service you received, that answer is also recorded.

Send only the files needed to resolve the matter. Avoid sending other people's documents.

When you ask to recover an account through the access recovery page, you provide your nickname, email and, if you wish, phone number and document.

The document is not stored with the request: we only record whether it matches the profile. The on screen response is always the same, whether or not an account with those details exists, to protect the privacy of whoever owns the account.

Balances per currency, real balance and bonus balance, pending withdrawals and the full account statement.

Bonuses received, wagering requirements, deadlines, amounts forfeited when giving up a bonus, and cashback and rakeback calculated and credited.

Adjustments and corrections made by the team, with the explanation shown in the statement.

Progress and claims of missions, wheel spins and prizes, scratchcard tickets, coupons used and discarded, XP, level, level benefits and rewards received, with the status and validity of each.

The automatic messages you received, the on screen messages shown and the ones you closed.

Your invitation link, the visits to it, the accounts created through it, and the bonuses and commissions calculated per currency.

If you arrived through a referral link, the connection between your account and the account of the person who invited you. They see that a referral signed up and follow its qualification, but they do not see your personal details or your balance.

The limits you set, the usage of each limit in the current periods, scheduled changes and when they came into effect.

Session time, the reminders shown and the choices made in them.

Breaks and self-exclusions, with the start, the end and the history of each change, including those made by support.

This information is used to apply the protections across every area of the platform and so the team can help when you ask.

An anonymous visitor identifier keeps your cookie choice and your answer to the age check before you create an account.

When you sign up, that choice moves to your account. If you clear your browser cookies, the identifier is lost and the question appears again.

Google account. When you sign in with Google, we receive the email and the name linked to that account.

Crypto wallet. When you sign in with a wallet, we receive the public address and the signature that proves it is yours. We never receive your recovery phrase.

Payment methods. Pix and crypto providers report the confirmation, the amount received, reversals and returns of each transaction.

Game providers. Providers report the bets and results of each round played in their games.

Visit origin. If you allow measurement and advertising, we keep how you arrived at the platform, for example the campaign or the invitation link you opened.

Some decisions are made automatically: instant approval of some withdrawals, the sign up security check, eligibility for bonuses, missions and prizes, the application of your limits and the sending of automatic messages according to your journey.

When an automated decision blocks something, the screen explains the reason and how to resolve it. You can ask support for the situation to be reviewed by a member of the team.

Sign up, referrals, bonuses and withdrawals go through automatic checks and, when needed, a team review. These checks compare information from the account, the device, the connection and the payments to find duplicate accounts, self referral and irregular use of promotions.

When a check finds a problem, the account may have limited features or blocked withdrawals while the team reviews it. You are told on screen and can contact support.

Your name, email, phone number, document and balance are never shown to other players.

When you leave the platform for an external service, such as your bank app, your crypto wallet, your Google account or a platform profile on social media, that service's privacy rules apply.

Provider games run inside the platform, but each provider handles round information according to its own rules, in addition to this policy.

They help us understand how the platform is used: which pages are visited, how people arrive, where they have difficulty and which features are used most.

With your measurement permission, events such as page visits, sign up and deposit are sent to the platform's measurement service.

They help measure campaign results and show more relevant ads on other websites.

With your advertising permission, events such as sign up and deposit are sent to advertising platforms, including from our servers, to measure campaign results.

Measurement and advertising start switched off and are chosen separately in the cookie notice. You can accept everything, refuse the optional ones or choose each category.

You can change your choice at any time in the cookie preferences. If you refuse, the question only comes back after seven days.

Your choice is recorded with the version of this policy. When the version changes, we ask for your choice again before turning on any measurement.

If you withdraw a permission, we stop sending new events of that category, delete the origin data of your visit and discard the events that had not yet been sent.

Account, security, deposit, withdrawal and support notices always arrive, because they are part of how the account works.

Device notifications only work after you allow them in your browser or in the installed app. They tell you about deposits, withdrawals, prizes and support replies, with no advertising.

You can turn them off in your browser or device settings at any time.

All traffic goes through an encrypted connection. Passwords are never stored in plain text.

Sensitive actions ask you to sign in again, repeated access attempts are paused automatically and you can end sessions on other devices at any time.

Team access is limited to what each role needs and is recorded.

No system is completely immune to failures. If you notice anything odd on your account, change your password, end the other sessions and tell support.

To receive a copy of your information, correct something you cannot change on screen or close your account, contact support.

When the account is closed, the information is no longer used for promotions and communications. Part of it, such as the statement and the activity record, stays kept for the periods described under Retention and security.

When this policy changes, we publish a new version, let you know on the platform and ask for a new acceptance and a new cookie choice before turning on any measurement.

Each accepted version, with the date and time of the acceptance, is kept on your account.

For any question about this policy or about your information, open a support ticket.